Credit Card Security for Frontline Employees

Payment transactions and protect sensitive customer information. Designed for employees who accept payments in retail, hospitality, healthcare, service organizations, and other customer-facing environments, this course explores the critical role staff members play in preventing credit card fraud and maintaining payment security. You’ll learn the key components of cardholder data, identify sensitive authentication information that must never be stored after a transaction, and apply safe handling practices across a variety of everyday payment scenarios.

You’ll also explore approved and unapproved payment methods and learn how to respond when customers suggest insecure ways to share payment information. You’ll learn how to recognize common warning signs of fraud and take appropriate action when concerns arise. You’ll see how criminals use social engineering tactics to bypass normal procedures and discover how to detect and respond to these attempts effectively. The course also covers proper escalation and reporting procedures, along with best practices for handling customer fraud concerns professionally and confidently. By the end of the course, you’ll be prepared to process payments securely, protect customer data, and help reduce the risk of payment fraud in your organization.

Topics covered include:

• Define the role of frontline employees in handling credit card fraud
• Define the main components of cardholder data
• Identify sensitive authentication data that cannot be stored after a transaction
• Apply safe handling practices in day-to-day scenarios
• Identify approved vs. unapproved payment handling methods and channels
• Discuss appropriate responses when customers propose insecure methods
• Identify visual and behavioral warning signs that may indicate credit card fraud
• Detect common social engineering tactics designed to bypass normal procedures
• Demonstrate correct escalation and reporting behavior
• Explain how to handle a customer fraud issue professionally

Enjoy award winning HD content in the “Uniquely Engaging”TM Bigger Brains Teacher-Learner style! Taught by top subject matter experts, Bigger Brains courses are professionally designed around key learning objectives and include captions and transcripts, downloadable handouts, and optional LinkedIn digital badges on course completion.