Managing Conflict: Interpersonal Conflict

Conflict is a natural part of human interaction, and the way we handle it can significantly impact our relationships. Dr. Kevin Jones, an expert in conflict management, mediation, and de-escalation with over 20 years’ experience providing training in the field, will explain and demonstrate how to successfully manage interpersonal conflict. 

You’ll learn how to identify types and sources of conflict, how third-party influences and miscommunication affect conflict, steps for engaging with interpersonal conflict, and the role of empathy in conflict minimization. 

You’ll also learn key communication skills important for conflict management including distinguishing between responding and reacting, avoiding miscommunication, how to ask questions for clarity regarding different perspectives, and four steps to communicate your own needs and interests. 

By the end of this course, you’ll have the tools you need to plan and prepare for a functional conflict process that leads to positive outcomes. 

Topics covered include: 

• Identifying types of conflict 

• Identifying sources of interpersonal conflict  

• Distinguishing between responding and reacting  

• Describing how to manage conflict so it is functional and positive  

• Discussing how third-party influences and miscommunication affect conflict  

• Listing ways to lessen conflict due to miscommunication  

• Defining empathy and active listening  

• Identifying 5 steps to engage with interpersonal conflict  

• Asking questions to understand different perspectives  

• Listing the 4 steps in communicating needs and interests  

Enjoy award winning HD content in the “Uniquely Engaging”TM Bigger Brains Teacher-Learner style! Taught by top subject matter experts, Bigger Brains courses are professionally designed around key learning objectives and include captions and transcripts in 29 languages, downloadable handouts, and optional LinkedIn digital badges on course completion.