AI for Technical Writers

In this Bigger Brains course, you’ll discover how to recognize where AI fits into your documentation workflow and how to make informed decisions about when to rely on AI—and when expert judgment is critical. You’ll explore the core concepts and terminology behind AI tools used in documentation, see the strengths of different models, and discover how to prevent common issues such as hallucinations. You’ll learn how to write effective, structured prompts that generate accurate first drafts across different documentation types, while avoiding common pitfalls that can undermine technical precision.

You’ll also see how AI can extend beyond drafting to support more complex documentation tasks. You’ll explore how to build and refine custom assistants that reflect your company’s voice and style, while putting them through real-world testing to validate results. Along the way, you’ll gain practical strategies for reviewing and improving AI-generated content, so your documentation remains clear, accurate, and reliable—while understanding where AI adds value and where it requires careful oversight.

Topics covered include:

• Identify appropriate use cases for AI in technical documentation workflows
• Discuss when to use AI tools versus human expertise
• Explain the strengths of different AI models
• Discuss how to take steps to prevent hallucinations
• Write effective prompts that generate technically accurate first drafts
• Describe how to structure prompts for different documentation types
• Identify common pitfalls in technical writing prompts
• Create and deploy a custom assistant trained on company style guides
• Test the assistant with realistic documentation scenarios
• Explain how to maintain and update the style guide assistant
• Implement quality control processes for AI-generated documentation
• Explain how to maintain documentation quality while using AI tools

Enjoy award winning HD content in the “Uniquely Engaging”TM Bigger Brains Teacher-Learner style! Taught by top subject matter experts, Bigger Brains courses are professionally designed around key learning objectives and include captions and transcripts, downloadable handouts, and optional LinkedIn digital badges on course completion.