Brain Bites – Modern Workplace Communication 

When should you email or call instead of chat?  On any given day, we communicate with clients and co-workers in person, on the phone, by email, chats, texts, or perhaps in online meetings. With so many different options for workplace communication, it’s important to choose the best method for your purpose. This course will teach you the key factors to consider when choosing the means of communication. We’ll also discuss both the DO’s and DON’Ts for specific types of communication.  By the end of this course, you will be equipped with knowledge that will help you communicate professionally and effectively at work! 

How do you decide whether to interrupt someone when you need information? When is it better to send an email? Why consider others’ communication preferences?  In this course, you’ll learn answers to these questions and a whole lot more. Join us! 

Topics covered include: 

• Evaluating the pros and cons of key workplace communication methods 
• Listing specific factors that affect communication choices 
• Differentiating between synchronous and asynchronous communication 
• Discussing the importance of voice and tone in communication 
• Describing the effect of negative bias on written communication 
• Identifying proper etiquette for email communication 
• Discussing timing of replies for email, text, and chats 
• Choosing communication methods that will enhance productivity and avoid miscommunication 
• Prioritizing communication through scheduling 

Enjoy high-quality HD content in the “Uniquely Engaging”TM Bigger Brains style with Brain Bites!   

Brain Bites micro-learning courses are information-rich and convey important topics with an engaging mix of video and animation. With short video lessons, Brain Bites provide the perfect tool to educate today’s busy workforce. Taught by top subject matter experts, Bigger Brains courses are professionally designed around key learning objectives, and include captions and transcripts in 29 languages, downloadable handouts, and optional LinkedIn digital badges on course completion.