Empathy: The Key to Active Listening

You have probably heard empathy described as “feeling someone’s pain”, but what if that is not helpful or possible? Empathy is an important skill to improve your active listening and make those around you feel heard. In this course, you will learn to empathize with those around you by noticing their body language, voice tone, and words.

Topics covered include:

• Define the difference between empathy and sympathy
• Explain the importance empathy plays in developing emotional intelligence
• Develop a list of emotions typical to the environment
• Recognize and communicate awareness of what someone is feeling using empathy
• Define cyber-disinhibition and identify methods to reduce its impact on empathy
• Focus on active listening by noting body language, voice tone, and words

Enjoy award winning HD content in the “Uniquely Engaging”TM Bigger Brains style! Micro-learning courses are information-rich and convey important topics with an engaging mix of video and graphics. With short microlearning video lessons, our courses provide the perfect tool to educate today’s busy workforce. All courses include captions and transcripts, downloadable handouts, and optional LinkedIn digital badges on course completion.