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8 years ago
All articles   >   Lack of Training Ties to Lack of Productivity

Lack of Training Ties to Lack of Productivity

An article in the New York Times by Steve Lohr this week highlights an unexpected fact: We’re spending more on technology than ever before, and yet our productivity is NOT increasing as expected.

The article points out that technology spending over the last decade has increased 54%, and yet business productivity from 2011 to 2015, as measured by the US Bureau of Labor and Statistics, is unimpressive at best:

Productivity Chart - Bureau of Labor and Statistics

If we’re spending so much on technology – the article specifically highlights electronic health records and other healthcare technology but certainly other areas, including cloud computing, have become prominent in this time – why are we not seeing an increase in productivity?

In the article the author discusses various economists’ views of why the increase in technology isn’t increasing productivity -some argue technology just isn’t as beneficial as other historical breakthroughs such as electricity or cars.

Other economists – termed “technology optimists” by the author argue that there is a lag between when technology arrives and when people learn to use it effectively. “The gains from current tech trends…..will come. Just wait.”

T&D professionals however know that waiting isn’t the answer – learning is!  

Studies show a positive correlation between training and productivity, particularly when dealing with new tools such as Office 365 or Electronic Health Records. A recent study showed that workers with training specific to their job are 23% more productive than workers without similar training.

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The sooner you can include new technologies into a company-wide training program, the sooner those productivity gains will come.

A recent Forrester study showed that companies implementing Office 365 showed a 154% ROI on their Office 365 investment plus other benefits, including being 17% faster at making decisions, reduced spending on technology, compliance, and support, and increased productivity equivalent to 30 minutes per day per employee.

However – those benefits only come when employees understand how to use the tools they’re given.  That’s the job of a strong internal training program, including training on the tools and technologies employees are expected to use in their jobs.

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