Conflict isn’t always loud. Sometimes, it shows up as quiet tension in a conversation, a misinterpreted message, or a subtle misunderstanding that slowly chips away at trust. In the workplace, interpersonal conflict can cause major disruptions if left unchecked. That’s why Bigger Brains created Managing Conflict: Interpersonal Conflict, a course built for professionals who want to improve how they communicate, listen, and respond when emotions run high. Conflict doesn’t disappear just because we avoid it. But when we face it with intention and skill, it becomes a powerful opportunity to strengthen relationships, increase understanding, and create a healthier work environment. This course provides the tools to navigate interpersonal challenges with clarity and confidence.
You’ll begin by identifying different types of conflict and uncovering the most common sources of interpersonal tension. You’ll explore distinguishing between reacting emotionally and responding thoughtfully, and you’ll gain practical strategies to turn difficult moments into functional, positive outcomes. This course explains how miscommunication and third-party influences often fuel unnecessary conflict and teaches ways to prevent those breakdowns before they start. You’ll learn how to lessen conflict through improved communication, define the roles of empathy and active listening, and ask the kinds of questions that open dialogue instead of closing it down. You’ll also apply a five-step process to engage directly with interpersonal conflict and discover a four-step method to clearly express your needs and interests in any interaction.
Watch the course sample below!
Managing Conflict: Interpersonal Conflict helps you shift from avoiding difficult conversations to approaching them with empathy and skill. You’ll finish the course knowing how to manage conflict without escalating it and how to support positive outcomes even in emotionally charged situations. Whether you’re navigating one-on-one conversations or working to ease tension between colleagues, this course gives you the practical tools to create resolution and restore connection. When you understand conflict, you no longer fear it. You take control of it. That’s what this course empowers you to do: build trust, communicate clearly, and foster stronger relationships at work and beyond.
