Root Cause Problem Solving

This course provides an explanation of and step-by-step approach for working through the specific phases of the problem-solving process. You’ll see how to use the root cause diagram, a visual framework for identifying the true source(s) of the problem. You’ll learn how to determine which root causes should be addressed first and how to plan for creating and implementing sustainable solutions.  

Without finding a root cause, we can waste time and resources implementing a solution that may not actually fix our problem or only fix it partially. In Root Cause Problem Solving, you’ll learn how to spend your time on the right things in order to fix the right problem. 

Topics covered include: 

• Defining the four phases of Root Cause Problem Solving 

• Identifying all the questions that should be answered to fully define a problem 

• Identifying questions that should be avoided when defining a problem  

• Conducting a structured search to understand why a problem occurred 

• Identifying the root cause or causes of a problem 

• Applying best practices in root cause analysis 

• Using tools to prioritize root causes with the largest potential impact 

• Using the solution framework to create an implementation plan 

• Discussing the cycle of problem solving 

Enjoy award winning HD content in the “Uniquely Engaging”TM Bigger Brains Teacher-Learner style! Taught by top subject matter experts, Bigger Brains courses are professionally designed around key learning objectives and include captions and transcripts in 29 languages, downloadable handouts, and optional LinkedIn digital badges on course completion.