Managing Conflict: Managing Self

Conflict in the workplace can be uncomfortable. It can have a negative effect on both morale and productivity and individual responses to conflict vary from person to person. In this course you’ll learn how to identify conflict triggers and how external influences affect one’s perception of conflict.  

You’ll learn the five conflict modes and how to determine which approach to use in different scenarios. You’ll also learn to identify your default approach to conflict. 

In addition, you’ll learn specific techniques to prepare the mind and body for responding to conflict and how to increase awareness of how one’s own mental attitude, words, and language can either increase or diffuse conflict.  

Topics covered include: 

• Listing both positive and negative consequences of conflict 
• Identifying conflict triggers 
• Discussing how managing self relates to conflict management 
• Describing the influence of language, culture, and family on perceptions of conflict 
• Defining “set point” as it relates to perception of conflict 
• Summarizing challenges in understanding others’ views 
• Listing the five conflict modes 
• Explaining how to determine which conflict approach to use 
• Demonstrating how to use one’s breath and body to manage fear and anger 

Enjoy high-quality HD content in the “Uniquely Engaging”TM Bigger Brains Teacher-Learner style!  

Taught by top subject matter experts, Bigger Brains courses are professionally designed around key learning objectives, and include captions and transcripts in 29 languages, downloadable handouts, and optional LinkedIn digital badges on course completion.