Microsoft Teams Phone System (2024)

The Microsoft Teams phone system conveniently combines your communication tools in one place. In this course, Jennifer Buchholz, a Microsoft certified trainer and subject matter expert, will teach you how to use the many features of this useful tool. You’ll learn how to navigate the calls interface in Teams and how to make calls. You’ll also learn how to use specific call management features (such as call transfer, call forwarding, and hold) and how to make conference calls. 

Jennifer will demonstrate how to set up your voicemail, contacts, and speed dial settings and show how to customize call settings. You’ll learn best practices and key troubleshooting tips for resolving common issues that can occur.  

By the end of this course, you will have the information you need to confidently utilize the Microsoft Teams Phone system. 

Topics covered include: 

• Navigating the calls interface in Teams 

• Making calls 

• Using call management features such as call transfer, call forwarding and hold, and conference calls 

• Setting up voicemail  

• Customizing call settings 

• Setting up contacts and speed dial settings 

• Discussing best practices 

• Reviewing troubleshooting tips 

Enjoy award winning HD content in the “Uniquely Engaging”TM Bigger Brains Teacher-Learner style!

Taught by top subject matter experts, Bigger Brains courses are professionally designed around key learning objectives, and include captions and transcripts in 29 languages, downloadable handouts, and optional LinkedIn digital badges on course completion.